Customer Service Representative - Patient Registration
About The Position
Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the industry leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background? No problem. R1 will train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. Patients lean on you for support and reassurance, making a real difference as you become a calm, helpful presence during stressful times. You’ll learn healthcare from the ground up, gaining valuable knowledge and skills from insurance basics to hospital workflows that open the door to long-term career growth. The role is fast-paced and never boring, involving movement between computer screens, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. You'll be part of a supportive team environment where R1 is invested in your professional journey, surrounded by teammates who have your back and leaders who want to see you succeed.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
