Customer Service Representative - Patient Registration

R1 • Baltimore, MD

20h • Onsite

About The Position

Join R1, the industry leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required, as R1 provides training every step of the way, making this role a fantastic launchpad for a growing healthcare career. This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact. If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, R1 encourages you to apply and take the first step toward a fulfilling, purpose-driven career. The healthcare system is always evolving, and R1 is committed to using shared expertise to find new solutions. On their growing team, associates will find opportunities to constantly learn, collaborate across groups, and explore new career paths. R1 associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in communities worldwide. The company is dedicated to equal employment opportunity and providing a workplace free from harassment based on protected categories. Reasonable accommodation for disabilities is also available.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
• Competitive benefits package
• Opportunity to constantly learn, collaborate across groups and explore new paths for your career.
• Chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
• Workplace free from harassment based on protected categories.
• Reasonable accommodation for disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees