Customer Service Representative - Patient Registration
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No healthcare background is required, as R1 provides training, making this role a launchpad for a growing healthcare career. Patients lean on you for support and reassurance, making you a calm, helpful presence during stressful times. You will gain valuable knowledge and skills in healthcare, from insurance basics to hospital workflows. The role is fast-paced, involving movement between computer screens, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. R1 is invested in professional journeys, offering a supportive team environment. The company provides opportunities to constantly learn, collaborate across groups, and explore new career paths, encouraging associates to contribute, think boldly, and create meaningful work that makes a difference in communities worldwide. R1 is dedicated to equal employment opportunity and providing a workplace free from harassment, offering reasonable accommodations for disabilities during the application process.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
- Opportunity for professional development and career growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
