Customer Service Representative - Patient Registration

R1 RCM•Austin, TX

1d•$16 - $23•Onsite

About The Position

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cutting‑edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll: Help patients navigate the registration process Answer questions with confidence, clarity, and compassion Gather accurate information quickly in a fast-paced environment Build trust with patients during moments when they may be scared, confused, or overwhelmed No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. Why You’ll Love This Job Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff. Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. This isn’t a sit‑back‑and‑relax desk job—you’ll be on your feet, thinking fast, and making a real impact. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.