Customer Service Representative - Part Time

State of Oklahoma•Oklahoma City, OK

2d•$22•Onsite

About The Position

Why join the Oklahoma Turnpike Authority? The Oklahoma Turnpike Authority (OTA) has been serving Oklahomans since 1947, managing and maintaining a modern, safe, and efficient turnpike system across the state. With a commitment to customer service and innovation, OTA plays a vital role in ensuring smooth and reliable travel for millions of motorists each year. As a part of our team, you'll have the opportunity to make a meaningful impact while working in a collaborative and supportive environment. OTA offers competitive pay, excellent benefits, and opportunities for growth, making it an excellent choice to build your career in public service. Position Overview This is a part-time position working Monday – Friday, working approximately 19 hours per week, and working primarily during the lunchtime hour, with flexible start/stop times surrounding this timeframe. This position will work in-office in the Oklahoma City area. We are seeking a Customer Assistance Representative I to join our team and provide exceptional service to customers. In this role, you will be responsible for delivering exceptional customer service in a call center environment, assisting customers with their inquiries related to PIKEPASS and Plate Pay services. We are looking for a candidate with strong communication skills, problem-solving abilities, and a commitment to providing outstanding customer support. Compensation This rate for this position is $22.04 per hour.

Requirements

Minimum of one (1) year of experience in customer service, preferably in an office/workplace setting.
Knowledge, Skills and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; and of methods and techniques for conducting research.
Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to apply laws and rules to individual problems and situations.
While performing the duties of this job, the employee is frequently required to stand, walk and reach; talk and hear.
Routinely, employees are required to sit for periods of time; to manipulate objects, tools or controls; climb or balance; and stoop, kneel, crouch or crawl.

Nice To Haves

Experience in customer service, clerical, or a related role.
Basic math, spelling, punctuation, and grammar skills.
Excellent interpersonal and communication skills.
Ability to communicate clearly and concisely.
Ability to read and understand written materials, including emails and policy papers.
Ability to solve problems, read a map, and give directions.

Responsibilities

Answer incoming calls promptly and professionally, providing courteous and efficient service to customers.
Address customer inquiries, concerns, and complaints regarding the Oklahoma Turnpike system, toll rates, account information, and general information about the authority.
Provide accurate and up-to-date information to customers by utilizing available resources, databases, and training materials.
Process customer transactions, including toll payments, account updates, and issuing toll tags.
Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor.
Maintain a high level of knowledge about the Oklahoma Turnpike system, including current toll rates, policies, and procedures.
Ensure customer satisfaction by actively listening to customers, empathizing with their concerns, and providing effective solutions.
Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
Stay updated on industry trends, technological advancements, and changes in toll system operations.
Perform other duties as assigned to ensure smooth and effective customer service operations.