Customer Service Representative - Part Time
Blade HQ•Marion, VA
•$15•Onsite
About The Position
Here at Blade HQ, our knife community is our #1 priority. As a Customer Service Representative, you will provide outstanding service by creating a positive experience for our client base of friendly people who love sharp and pointy things. This can include anything from answering phones and emails, educating customers on our wide variety of products, or working with in-store patrons to safely test and purchase their perfect blade.
Requirements
- Fluent in spoken and written English
- A desire to practice empathy and patience with all customers and peers
- Ability to utilize problem-solving for prompt decisions and conflict resolution
- An aptitude for quick and clear communication
- Proficiency in time-management and task prioritization
- Intermediate computer literacy (or willingness to learn)
- Must be 18 years or older with a High School diploma, GED or equivalent
Nice To Haves
- Previous customer service experience
Responsibilities
- Assist customers in placing, updating, tracking, and canceling their orders
- Answer customer inquiries about our products and provide recommendations
- Advise customers on and aid them in returning items
- Help customers with their user accounts
- Responsibly handle cash drawer and report inaccuracies
- Strive to continuously learn about our company and the products we offer
- Communicate errors reported by customers to management
- Other tasks as assigned by management
Benefits
- Excellent PT benefits
- Company paid events
- Regular company paid lunches
- Free Snacks, Soda, Ice, and Coffee
- Employee discounts on all products
- Casual dress code
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
