United Airlines-posted about 1 year ago
$39,666 - $78,666/Yr
Part-time • Entry Level
Austin, TX
1,001-5,000 employees
Air Transportation

The Customer Service Representative at United Airlines is a part-time role focused on providing exceptional service to customers traveling for business or pleasure. This position plays a crucial role in creating memorable experiences for passengers by assisting them with ticketing, baggage handling, and ensuring a welcoming environment at the airport. The role offers opportunities for career growth and includes competitive pay and benefits.

  • Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty.
  • Anticipating customer needs and maintaining a strong sense of responsibility when inconveniences occur.
  • Ensuring safety by holding oneself and others to the highest standards.
  • Navigating challenges with composure and adaptability while managing customer frustrations.
  • Collaborating with colleagues to support their success with new processes and technologies.
  • High school diploma, GED or equivalent.
  • Minimum of 18 years old.
  • Comfortable working with computers, mobile devices, and new technologies.
  • Physical ability to stand and walk for an eight-hour shift, and to lift and handle baggage.
  • Ability to acquire a SIDA badge and meet airport requirements for badging.
  • Legally authorized to work in the United States without sponsorship.
  • Ability to meet the Company attendance standards and uniform and appearance standards.
  • 401(k) plan
  • Pension plan
  • Health insurance
  • Employee Assistance Plan
  • Space available travel privileges
  • Opportunities for overtime and flexible scheduling
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