Customer Service Representative - Part time Patient Registration

R1 Revenue Cycle Management • Jacksonville, FL

78d • $15 - $20

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Responsibilities

• Work on computers and answer phones to intake information in a busy environment.
• Collect details that must be input correctly between physician and nurse check-ins.
• Help patients who may be very ill or worried, listening carefully to ease their anxiety.
• Ask follow-up questions and build rapport in real time.
• Assist patients in completing their registration while standing and moving around.
• Work quickly and expect the unexpected in a fast-paced environment.

Benefits

• Competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees