Customer Service Representative - Part-Time - Bedford

Indiana Farm Bureau Insurance • Bedford, IN

395d

About The Position

The position involves direct interaction with customers to provide product and service information, support sales and marketing efforts, and assist with various office operations. The role emphasizes building strong customer relationships and ensuring satisfaction while adhering to organizational policies. It requires effective problem resolution and a focus on continuous improvement in meeting business objectives.

Requirements

• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

Responsibilities

• Interact directly with customers by providing product and service information.
• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
• Work with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Benefits

• An organization that values work/life balance
• Paid Vacation/Sick Leave
• 401K w/ Match
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and Incentives
• Negotiable pay based on level of experience
• Collaborate in a team environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED