Customer Service Representative, Paper Machine Service
About The Position
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. GENERAL SCOPE OF RESPONSIBILITIESA customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.
Requirements
- College degree and/or equivalent experience
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of customer service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships
- Ability to research and review technical drawings and documents.
- Very strong computer skills (Word, Excel, PowerPoint)
- Some ERP experience (SAP experience a plus)
- Ability to [learn to] read and interpret engineering drawings.
- Ability to work independently and handle high volume email traffic
- Ability to read and comprehend instructions, engineering drawings, correspondence, and memos.
- Ability to write effective correspondence.
- Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.
Nice To Haves
- Manufacturing Experience a plus
- SAP experience a plus
Responsibilities
- Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities
- Interact with internal / external customers to provide information response to inquiries about products and services.
- handle and resolve questions / concerns
- provide information about the organization’s products and service
- generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
- enter and ensure proper handling of all orders
- maintain customer pricing based on guidance from product managers
- coordinate delivery and purchase order requirements with Logistics Department
- communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
- Other duties as assigned by Supervisor or Managers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
