Customer Service Representative (P&C)
About The Position
America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle. We are hiring an Account Manager / Client Services Representative . America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.
Requirements
- Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred
- Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities
- Skilled at presenting solutions, handling objections, and maintaining strong client relationships
- Proficient in Microsoft suite of products and web-based software solutions
- Familiarity with insurance policies, coverage types, and regulatory requirements is a plus
- Strong Communicator: Establishes trust quickly and foster lasting client relationships.
- Problem Solver: Listens actively, thinks critically, and delivers tailored solutions.
- Time Management: Effectively prioritizes tasks and adapt as needs shift throughout the day.
- Detail-Oriented : Accurately documents information and follows through on every commitment.
- Self-Motivated & Goal-Oriented: Takes initiative, stay driven, and support the success of the team.
Nice To Haves
- Familiarity with insurance policies, coverage types, and regulatory requirements is a plus
Responsibilities
- Be the go‑to contact for clients, delivering fast, friendly, dependable support
- Handle inbound calls, emails, and service requests with efficiency and accuracy
- Process policy changes, payment updates, renewals, and coverage questions
- Boost retention by offering smart solutions and spotting cross‑sell opportunities
- Document interactions clearly and follow up promptly
- Partner with teammates to resolve issues quickly
- Drive agency growth by identifying upsell and cross‑sell opportunities
Benefits
- Competitive Base Pay of $22 - $25 an hour + Monthly Bonus Structure
- Benefits including medical, dental, vision, paid vacations and 401k options.
- State-of-the-art technology
- Industry leading training program & one-on-one mentor
- State licensing reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
