Customer Service Representative (P&C)
About The Position
America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle. We are hiring an Account Manager / Client Services Representative. America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.
Requirements
- Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred
- Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities
- Skilled at presenting solutions, handling objections, and maintaining strong client relationships
- Proficient in Microsoft suite of products and web-based software solutions
- Familiarity with insurance policies, coverage types, and regulatory requirements is a plus
- Strong Communicator: Establishes trust quickly and foster lasting client relationships.
- Problem Solver: Listens actively, thinks critically, and delivers tailored solutions.
- Time Management: Effectively prioritizes tasks and adapt as needs shift throughout the day.
- Detail-Oriented: Accurately documents information and follows through on every commitment.
- Self-Motivated & Goal-Oriented: Takes initiative, stay driven, and support the success of the team.
Responsibilities
- Serve as the primary point of contact for existing clients, delivering exceptional service and support
- Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
- Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
- Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
- Document all client interactions accurately and ensure timely follow-up on outstanding requests
- Collaborate with team members and internal departments to resolve client issues efficiently
- Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products
Benefits
- medical
- dental
- vision
- paid vacations
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
