Customer Service Representative Over Night

Alorica • San Antonio, TX

388d • $35,360 - $35,360

About The Position

The Customer Service Representative position at Alorica involves assisting customers with their concerns and providing support to resolve issues related to products and services. This role is essential in maintaining customer satisfaction and involves documenting interactions and upselling services when appropriate.

Requirements

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous demeanor
• Customer oriented

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED