Customer Service Representative - Onsite

Teleperformance • Brownsville, TX

398d

About The Position

The Customer Service Representative role at Teleperformance involves delivering exceptional service to high-value customers through phone and chat channels. This position is focused on providing accurate information, resolving customer issues, and enhancing customer experiences while adhering to company policies and performance metrics. The role is onsite at the Brownsville, TX location and offers opportunities for personal and professional growth within a supportive and inclusive environment.

Requirements

• High School diploma or GED.
• 1+ year related customer service experience, preferably in credit card customer service.
• Strong computer efficiency and ability to navigate multiple systems simultaneously.
• Ability to multitask and thrive in a fast-paced environment.
• Empathetic demeanor and a genuine desire to help others.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• 2+ years of solid working knowledge of all Customer Service functions within a contact center.
• Demonstrated ability to understand and explain complex concepts in a customer-centric manner.
• Ability to de-escalate customer issues and provide best-in-class service.

Responsibilities

• Deliver exceptional service to high value customers via phone and chat channels.
• Provide accurate information and assistance regarding credit card accounts, products, and services.
• Identify and resolve customer issues efficiently while adhering to company policies and procedures.
• Educate customers on the features and benefits of credit card and savings products and services.
• Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
• Maintain accurate records of customer interactions and transactions in the company's systems.
• Meet or exceed established goals for performance metrics, including call/chat quality, productivity, and schedule adherence.
• Provide first call/chat resolution while following strict procedures that meet regulatory and compliance guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees