Customer Service Representative - Onsite

Packard Culligan Water • Boise, ID

379d • $35,360 - $37,440

About The Position

The Customer Service Representative (CSR) at Packard Culligan Water is responsible for providing exceptional customer service in a fast-paced environment. This role involves assisting customers with inquiries related to water treatment products and services, handling payments, scheduling deliveries, and collaborating with various departments to ensure customer satisfaction. The CSR will also engage in problem-solving and communication with customers through multiple channels including phone, email, and in-person interactions.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office.
• Strong communication skills.
• Data entry skills.
• Ability to solve problems quickly and effectively.
• Attention to detail.

Nice To Haves

• Desire to become a 'water treatment expert' through training.
• Experience in customer service.

Responsibilities

• Assist customers with inquiries via phone, email, and in-person.
• Communicate with other employees, departments, and dealerships to support customer needs.
• Handle payments, invoices, and collections.
• Schedule deliveries and service appointments.
• Provide information about products and services, including water quality issues.

Benefits

• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED