Customer Service Representative (Onsite)

Printfly Corporation • Philadelphia, PA

387d

About The Position

The Customer Service Representative at Rushordertees.com plays a crucial role in assisting customers with their custom t-shirt orders. This position involves engaging with customers through various communication channels to ensure satisfaction and timely delivery of high-quality products. The representative will be part of a dynamic sales team, contributing to the company's mission of providing exceptional service in a fast-paced environment.

Requirements

• Sales experience is a plus.
• Proficiency in using computers and navigating between systems.
• Knowledge of Salesforce or CRM experience is a plus.
• Typing speed of 60+ WPM.
• High attention to detail and strong organizational skills.
• Ability to problem-solve and think outside the box.
• Ability to work in a fast-paced team environment.
• Associate's degree or higher is required.

Nice To Haves

• Previous experience with custom manufacturing is preferred.

Responsibilities

• Help both casual and tech-savvy customers navigate the website and create custom designs.
• Assist with accurate order processing and modifications.
• Create competitive, custom quotes for customer order requests.
• Act as the point of contact between customers and the company's departments to ensure satisfaction.
• Complete time-sensitive customer follow-ups to fulfill sales and service needs.

Benefits

• Paid holidays
• Dental insurance
• Happy hour
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Food provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Associate degree