Customer Service Representative - Onsite or Remote

First Premier Bank • Sioux Falls, SD

301d • $17 - $18 • Onsite

About The Position

The Customer Service Representative position at PREMIER Bankcard involves answering inbound calls about products and services, understanding policies and procedures for daily operations, and taking accountability for customer satisfaction with a highly professional demeanor. Representatives will demonstrate a strong phone presence while assisting customers with less than perfect credit and are expected to achieve high satisfaction ratings on customer surveys. Participation in team meetings is also required. The role offers extensive paid training, ongoing training opportunities, and a clear career path from Associate I to Associate IV, with each step earning an increase in pay.

Requirements

• Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential, but are not required.
• Ability to work varying shifts as per the schedule.

Nice To Haves

• Experience in customer service or call center environment.
• Strong communication skills.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Benefits

• Full medical benefits for 20+ hours/week.
• FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) - dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year.
• Fun Employee Parties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities