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As an ON-CALL Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. The Customer Service Representative works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is not a regular Full Time or regular Part-Time position; it is a casual ON-CALL position. ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site. All efforts are made to notify ON-CALL personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the same day they are needed. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on an "as needed" basis, so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule. This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.