Customer Service Representative/Office Teller

Associated Students•Long Beach, CA

21h•Onsite

About The Position

Provides general clerical support and customer service in support of the ASI Business Office. Assists students and staff in usage of accounting services. Responds to inquiries, screens telephone calls and makes referrals as necessary. Procures cash, disburses cash receipts and enters data into the accounting system. Advises customers of office policies and procedures and controls access to the business office.

Requirements

Concurrent enrollment in six or more units at CSULB required.
Ability to quickly acquire general office procedures and to operate office equipment, including computers and 10-key calculators
Ability to learn, interpret and apply a variety of complex policies and procedures.
Ability to perform arithmetic computations.
Ability to perform clerical work requiring accuracy, speed, and organizational skills.
Ability to resolve routine operating and procedural problems.
Ability to communicate effectively both verbally and in writing.
Ability to answer routine questions and explain simple procedures to students, the public and others.
Ability to prepare, establish and maintain tactful and courteous working relationships with a diverse, multi-cultural clientele.
Ability to become familiar with campus resources and to serve as referral source.
Appointment to this position is contingent upon successful completion of a comprehensive background check based on reportable last actions.

Nice To Haves

Educational background in business, public administration, and/or communications preferred.
One year of job-related experience is preferred, but not required.
General customer service experience and experience with keeping and reviewing financial records, cashiering, or bank telling is preferred.
Experience with Microsoft Office Suite applications and accounting software is preferred.

Responsibilities

Receives, disburses and receipts monies from individuals and organizations and determines the proper application into the accounting system.
Assists students and staff in the proper usage of accounting services and in completing forms needed for income and expenditure of budgeted areas.
Reviews, records, and determines proper handling of incoming requests for payment of purchase, budget adjustments and journal entries. Verifies authorized signatures, account numbers, account solvency and compliance with budget intent.
Maintains Signature Authorization Card files.
Answers inquiries, distributes information and maintains files.
Advises students and staff on A.S. travel and fiscal policies and procedures and refers or assists customers with the completion of all necessary documents and clearances.
Maintains all files pertaining to budget accounting system.
Receives and screens mail and, based upon familiarity with the subject matter and of the functional and organizational structure of the office, determines which can be handled personally and which may be answered by other staff members.
Screens phone calls and personal visitors and controls access to the Business Office. Prevents unauthorized use of Business Office facilities and equipment. Determines the purpose of calls or visits and handles the more routine and standard requests independently or refers callers to the most appropriate member of the office.
Delivers and retrieves ASI payroll, payables, ASI fee checks from CSULB administration.