Customer Service Representative/Office Assistant

Protector Pest Solutions • Cumming, GA

443d • $37,500 - $47,500

About The Position

The Customer Service Representative/Office Assistant at Protector Pest Solutions is a vital role that serves as the main contact and face of the company. This position focuses on providing exceptional customer service, assisting customers with scheduling appointments, addressing billing inquiries, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills and a passion for helping others.

Requirements

• Proven experience in customer service or a related field
• Excellent phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Proficiency in data entry and computer systems
• Strong problem-solving skills with a customer-focused attitude
• Bilingual or multilingual proficiency, especially in Spanish, is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat
• Assist technicians with customer accounts
• Monitor emails and texts and respond to customers in a timely fashion
• Resolve customer complaints in a professional manner
• Utilize sales techniques to promote products and services
• Perform data entry tasks with a high level of accuracy
• Conduct outbound calls for follow-ups and customer satisfaction surveys
• Upsell products to increase revenue
• Maintain customer records and update account information
• Take initiative to problem solve, research, investigate, and come up with solutions for customers' concerns.

Benefits

• 401(k)
• On-the-job training
• Paid time off
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed