MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our rapidly growing team as a Customer Service Agent on the night shift! In this role, you'll be the voice of some of the world's most recognized brands handling inbound calls, resolving basic technical issues, and assisting customers with product and process-related inquiries. You'll also identify customer needs and uncover opportunities to upsell new products and services. We're looking for natural problem solvers who are passionate about delivering exceptional service and creating outstanding customer experiences.