Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Central Region)

US Foods • Plymouth, MN

1d • Hybrid

About The Position

This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Central Region of the United States as follows: Bismarck ND, Grand Forks ND, Plymouth MN, Milwaukee WI, Chicago IL, Streator IL, Iowa City IA, St Louis MO, Salem MO, Omaha NE, Grand Island NE, Kansas City KS, Loveland CO, Denver CO, Oklahoma City OK, Dallas TX, Austin TX, Houston TX, within a 50 mile distance to the listed Distribution Offices. This role will most likely be in the office approximately 1 time per month or occasionally for training. The role involves providing contact and liaison between National Sales customers and the sales team and internal departments. Responsibilities include processing incoming orders; receiving, evaluating, and responding to written or telephoned customer inquiries in a timely manner. The representative will work within established guidelines to achieve service agreement objectives consistent with customer expectations, company policy, and profit and quality requirements, and will also back up Sales Coordinator roles. US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.

Requirements

• High School diploma or equivalent required
• Minimum of three years experience in customer service call center environment required.
• Excellent verbal communication skills and problem resolution ability required.
• Working knowledge of Microsoft Word and Outlook required.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in food service distribution a plus.
• CRM / Phone Technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Benefits

• Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more!
• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees