Job Posting Title Customer Service Representative (MST and PST Time Zones)

CVS Health

2d • $17 - $28

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are currently recruiting top talent for our MST & PST time zones for Medicare Retiree Solution Customer Service Centers. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Pay: $18.50 per hour non-negotiable. Training: 9 - 15 weeks, Monday - Friday 9:30am - 6:00pm MST/PST (100% attendance required) Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (MST or PST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8hr shift. If you move out of your time zone, you will need to work the call center schedule that you were hired in. All moves need a 30-day notice. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.

Requirements

• Must live and work MST or PST Time Zone
• 1+ years of Customer Service experience
• Basic computer, typing and telephony skills or equivalent military experience.
• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability

Nice To Haves

• Customer Service experiences in a healthcare environment
• Microsoft Office Suite Experience

Responsibilities

• Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
• Utilizes compliant documentation standards
• Provides empathetic and member centric service
• Exceeding our member’s expectations is our standard
• Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED