Customer Service Representative- Mechanical Industry

Southern Pride Service • White Plains, MD

267d

About The Position

As a Customer Service Representative at Southern Pride, you will play a crucial role in ensuring excellent customer experiences and maintaining our stellar reputation. You will be responsible for providing friendly and efficient customer service, addressing inquiries, scheduling appointments, and coordinating with our HVAC technicians to deliver prompt and reliable solutions to our valued clients.

Requirements

• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to handle customer complaints with empathy.
• Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Positive attitude and willingness to learn and adapt.

Nice To Haves

• Familiarity with residential HVAC systems and terminology is desirable but not required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Master our refined call script to convey professionalism and authenticity during every interaction with customers.
• Schedule service appointments and dispatch technicians efficiently.
• Maintain customer records, update databases, and document relevant information.
• Follow up with customers to ensure satisfaction and address any concerns.
• Collaborate with the service team to ensure effective communication and timely resolution of customer issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide administrative support to the office team as needed.

Benefits

• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• Retirement savings plan (401k) with company match.
• 100% life insurance, short-term and long-term disability paid by the company.
• Paid vacation and holidays.
• Opportunities for growth and professional development.
• Supportive and friendly work environment in a family-owned company.
• Company outings and the opportunity to build life-long friendships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Number of Employees: 11-50 employees