Customer Service Representative - Luxury Retail Remote USA

TTEC • Austin, TX

241d • $16 • Remote

About The Position

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Requirements

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android for daily log-in

Nice To Haves

• Experience with luxury retail brands

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Make recommendations of products or services to close a sale

Benefits

• Base wage starting at $16 per hour plus performance bonus opportunities
• Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree