Customer Service Representative Luxury Retail - English Hybrid

TTEC • Montreal, WI

310d • Remote

About The Position

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working on a hybrid set up in Montreal, Quebec, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.

Requirements

• 6 months or more of customer service experience
• Fluency in English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers' needs and provide alternative solutions including upselling products or services

Benefits

• Hybrid work setup: work primarily from home with occasional on-site collaborations
• Supportive of your career and professional development
• Inclusive culture and community-minded organization
• Paid time off (PTO)
• Wellness and healthcare benefits
• Great compensation package and performance bonus opportunities
• Tuition reimbursement

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED