Customer Service Representative-Loan Consultant II

Lendmark Financial Services•Mobile, AL

1d•Onsite

About The Position

At Lendmark Financial Services, the company believes its success is specifically attributable to the quality of its employees and their commitment to customers. They value each customer and understand that people want to do business with people who care, which differentiates them from competitors. The company is proud of its team's accomplishments and continuously strives for improvement, operating under the motto "Success is the only option." Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks since 1996, and today operates over 500 branches in 24 states. The purpose of this program is to develop future branch managers to fill openings resulting from growth, acquisition, and turnover. The training program consists of two phases, and upon completion of Phase I, Trainees must be willing to relocate, with a signed commitment required.

Requirements

High School Diploma/GED required
No more than 2 years consumer finance industry work experience
Applicants MUST be able to relocate within 45 miles or surrounding 4 to 6 branch locations and have the availability to travel overnight
Must have excellent written and verbal communication skills
Must be competent in Microsoft Office, especially Microsoft Word, Excel, PowerPoint, and Outlook/Office 365
Must be familiar with Windows operating systems, web-based applications and internet protocol
Applicants MUST submit a separate written request for acceptance into this program (for Internal Candidates Only)
Internal Candidates must have EE rating on last Performance Evaluation – No exceptions (for Internal Candidates Only)

Nice To Haves

College degree
Industry-related experience
Bilingual, Spanish/English
Ability to relocate

Responsibilities

Learning the basics of the consumer finance industry, including all phases of the branch operation.
Learning competencies such as consumer finance basics, credit and non-credit products, fundamentals of credit extension, collection basics and account servicing, bankruptcy basics, providing client service, and internal and external business development including Sales.
Being a fully contributing individual producer on the branch team.
Generating a requisite number of loans monthly.
Servicing an assigned portion of the branch’s consumer loan portfolio to protect Lendmark investment against potential losses.
Meeting all state licensing requirements regarding the sale of Lendmark’s available non-credit products.
Developing business relationships with merchants and establishing a financing program with a requisite number of merchants each month.
Completing independent study requirements associated with the Manager Training Program.