Customer Service Representative, Life & Annuity Contact Center
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About The Position
We are excited to bring on a Customer Service Representative to join our fast-paced, high-volume contact center team supporting our Life and Annuity Operations organization in a work-from-home environment. The Life and Annuity Operations Team will provide you with several weeks of paid training where you will gain knowledge and skills in a diverse number of products. In addition, you will also receive ongoing training, coaching, and development to continue to perform and grow in this fast-paced environment. As a Customer Service Representative, you will serve as the first point of contact for our life insurance or annuity customers (i.e., policy holders, beneficiaries, financial professionals, etc.). You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns. You will build rapport with and educate our customers about their life or annuity contracts while utilizing multiple resources/databases. Our goal is to deliver a positive and memorable customer experience while helping our customers feel more confident about their financial future.
