Customer Service Representative-LH Imaging - LHI - Operations

Anne Arundel Health System • Annapolis, MD

95d • $17 - $26

About The Position

The position involves communicating with patients, medical staff, hospital staff, and visitors in a professional manner, providing excellent customer service as reflected in AAMC's policies and practices. The role requires accurately obtaining and processing patient demographic, insurance, and medical information for registrations, admissions, and financial purposes. The Customer Service Representative (CSR) is expected to maintain a 98% accuracy rate in accordance with Best Practice Standards and adhere to compliance policies of the department and organization. Responsibilities include answering the phone courteously, prioritizing CSR workflow, communicating financial responsibilities to patients, and assisting with the training and orientation of new staff. The CSR must maintain knowledge of departmental issues and hospital-wide changes and participate in team performance reviews.

Requirements

• High school diploma or GED.
• Typing minimum of 20 wpm.
• Two years of previous registration or insurance experience in a healthcare environment preferred.
• Excellent communication skills.
• Knowledge of medical terminology is desirable.
• Working knowledge of basic computer skills and web-based applications.
• Certification in Medical Interpretation required if serving as a bilingual/multilingual interpreter.

Responsibilities

• Accurately obtains and processes patient demographic, insurance, and medical information for registrations, admissions, and financial purposes.
• Maintains a 98% accuracy rate in accordance with Best Practice Standards.
• Adheres to compliance policies of the department and organization.
• Answers the phone courteously and professionally, responds to inquiries, and refers calls as appropriate.
• Independently prioritizes CSR workflow to meet deadlines and maximize productivity.
• Communicates financial responsibilities to patients and collects funds accordingly.
• Consistently registers patients face-to-face.
• Assists with the training and orientation of new staff.
• Maintains knowledge of departmental issues and hospital-wide changes.
• Responsible for daily monitoring and corrections of the department work queue(s).
• Participates in team performance reviews.
• Maintains understanding of downtime and/or disaster procedures.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED