Customer Service Representative Lead

SBM Offshore•Aldie, VA

41d•$18 - $19

About The Position

Job Overview The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff. Roles & Responsibilities To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Perform janitorial duties Perform all duties listed on the daily schedule Provide work direction and assistance to custodians as directed by Custodial Supervisor Assist Custodial Supervisor in scheduling and training staff as needed Operate motorized cleaning equipment Track equipment inventory, maintenance, and repairs Schedule clean up and repairs as needed Maintain daily upkeep of assigned area Track and maintain supplies inventory Assist Custodial Supervisor in purchasing cleaning supplies and equipment Perform quality, service, and safety inspections Report incidents and hazardous conditions to supervisor Report employee personnel and customer issues to supervisor Monitor employees for proper use of personal protective equipment, and supplies Correct at risk behavior, then report to the supervisor immediately Provide recommendations for corrective action on areas that need improvement Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education and/ or Experience: High school diploma or GED required. 1 to 2 years related experience. Certificates, Licenses, Registrations: CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified. Knowledge, Skills, and Abilities: Ability to read and interpret instructions, procedures, manuals, and other documents Strong verbal and written communication skills Knowledge of cleaning methods and equipment and willing to share with team Knowledge of the upkeep and care of the cleaning equipment Knowledge of cleaning compounds and chemicals, and their safe, efficient use Supervisory Responsibilities This position has no supervisory responsibilities. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Requirements

High school diploma or GED required.
1 to 2 years related experience.
CPR/AED/First Aid certification.
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Responsibilities

Perform janitorial duties
Perform all duties listed on the daily schedule
Provide work direction and assistance to custodians as directed by Custodial Supervisor
Assist Custodial Supervisor in scheduling and training staff as needed
Operate motorized cleaning equipment
Track equipment inventory, maintenance, and repairs
Schedule clean up and repairs as needed
Maintain daily upkeep of assigned area
Track and maintain supplies inventory
Assist Custodial Supervisor in purchasing cleaning supplies and equipment
Perform quality, service, and safety inspections
Report incidents and hazardous conditions to supervisor
Report employee personnel and customer issues to supervisor
Monitor employees for proper use of personal protective equipment, and supplies
Correct at risk behavior, then report to the supervisor immediately
Provide recommendations for corrective action on areas that need improvement