Customer Service Representative, Lead

SB Clinical Practice Management Plan • St. James, NY

1d • $20 - $25 • Onsite

About The Position

SUMMARY: The incumbent is responsible for leading call center staff and operations, prioritizing work, and scheduling patient appointments.

Requirements

• High School diploma or equivalent.
• 4 years of full time customer service experience.
• Knowledge of medical terminology.
• Must be proficient in Microsoft Office.
• Must have excellent communication skills.

Nice To Haves

• Experience using EMR.
• Experience with an appointment scheduling system.
• Bachelor’s Degree.
• Three (3) years of supervisory experience, to include two (2) years in a busy practice.

Responsibilities

• Oversees call center staff and must have ability to perform all jobs under his/her lead
• Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses.
• Works closely with office manager to troubleshoot issues with patient registration and scheduling.
• Monitors the assignment of duties to staff and makes required adjustments to optimize efficiency within the call center.
• Screens medical calls and answers routine phone inquiries.
• Schedules patient appointments in computer system.
• Ensures that physician schedules are full at all times; calls new consults, wait lists and schedule patients appropriately.
• Resolves insurance authorization issues.
• Recommends disciplinary action of call center to office manager.
• Perform all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED