Customer Service Representative - Lake Forest Oasis, Lake County - Customer Service Center

Illinois Tollway • Lake Forest, IL

437d

About The Position

The Customer Service Representative at the Illinois Tollway serves as the primary point of contact for customers, ensuring efficient and accurate handling of inquiries related to I-PASS products and services. This role is essential in promoting customer satisfaction and educating patrons about the benefits of the Tollway's offerings.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to handle confidential information responsibly.
• Experience in customer service or a related field.

Nice To Haves

• Familiarity with financial applications and payment processing.
• Knowledge of I-PASS products and services.

Responsibilities

• Interacting with customers via telephone, email, or in person to provide support and information on I-PASS and invoice accounts with limited supervision while meeting timeliness and accuracy standards.
• Processing customer financial applications, processing payments, performing reconciliation activities, and investigating issues related to customer accounts.
• Educating customers on the advantages of our I-PASS products to further improve market penetration levels.
• Handling large volumes of mail including payments, new applications, inventory/transponder requests, account updates, and customer complaints and/or questions.
• Handling extremely confidential information in accordance with PCI Standards/Compliance.
• Performing other duties as needed.

Benefits

• Health insurance coverage.
• Paid holidays.
• Flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: No Education Listed