Customer Service Representative (Insurance) - Champaign, IL

AAA-The Auto Club Group • New, KY

75d • $23 - $25

About The Position

Join America’s most trusted brand with over 100 years of service. The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. This role involves performing retention calls, processing applications, renewals, amendments, resolving customer problems, and selling membership and financial products. The representative will provide price quotes on all insurance products, take insurance payments, respond to customer inquiries, and promote cross-sale opportunities. Additionally, the representative will assist in office events to generate insurance revenue and support local community activities.

Requirements

• A Current Property & Casualty Insurance license.
• Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.
• High School Diploma or equivalent.
• Experience in providing customer-focused service and processing insurance applications.
• Ability to respond to billing and coverage questions.
• Knowledge of insurance terminology and general insurance regulations.
• Proficient in using Microsoft Office products.

Nice To Haves

• Experience in sales of insurance products and services.
• Ability to analyze member/potential customer insurance needs.
• Experience in a high volume, fast-paced customer service environment.

Responsibilities

• Provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
• Perform retention calls, process applications, renewals, amendments, and resolve customer problems.
• Sell membership and financial products (credit cards).
• Provide price quotes on all insurance products and factor in all applicable rules and discounts.
• Take insurance payments (initial, installment, lapse, or reinstatement).
• Respond to customers’ insurance inquiries and explain product features.
• Recognize and promote cross-sale opportunities.
• Conduct outbound promotional and retention call activities.
• Participate in a team environment to promote customer satisfaction.
• Receive and resolve member/customer complaints.
• Fulfill, maintain, and service insurance policies.
• Prepare insurance proposals, policy changes, transfers, and billing clarification.
• Contact members regarding the renewal of delinquent memberships.
• Verify new business applications.
• Update electronic member information and maintain filing systems.

Benefits

• Medical, dental and vision benefits.
• 401k Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program and professional certification reimbursement program.
• AAA Membership Discounts, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees