Customer Service Representative / Inside Sales

Zatkoff Seals & Packings • Fairfield, OH

44d

About The Position

The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite or related software.
• High school diploma or equivalent required.

Nice To Haves

• Technical math and mechanical skills preferred.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in the rubber, seal, or gasket industry preferred.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Monitor inventory levels for specific customer products.
• Project management in conjunction with Technical Sales Representative.
• Performs other related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and long-term disability
• Employee Assistance Program
• Profit sharing
• Annual performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees