Customer Service Representative/Inside Sales Representative

FASTSIGNS•Spartanburg, SC

55d

About The Position

Are you looking for a varied and challenging position with an industry leader? FASTSIGNS of Spartanburg has an opening for a Customer Service Representative to join our team! This an opportunity to join FASTSIGNS, the leader in the sign making industry with over 700 locations world wide. This position allows you to be totally involved in the sales process, from initial customer contact, consulting with the customer to determine their needs and coming up with the solutions to meet the challenges they face.

Requirements

1-2 years of retail or customer service/ inside sales experience
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to think on your feet and offer consultative solutions
Ability to work on computers to generate estimates and proposals
Ability to work under pressure to output high volume, high-quality work

Nice To Haves

Proactive sales experience preferred
Understanding of graphics programs and requirements. Knowledge of Adobe products a plus

Responsibilities

Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, and establish/maintain follow up procedures.
implement work orders and ensure timely delivery of finished orders
Communicate with customers concerning scheduling and status of orders
work with customers and staff to schedule installs
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Assist in center marketing activities
Handle customer payments and assist in collection of Accounts Receivable
Administrative duties involving customer and vendor paperwork
proactively call existing and prospective customers
Be open to helping out in other departments such as production and possibly simple installations