Customer Service Representative, Industrial Store

Norco, Inc.•Lewiston, ID

7d•Onsite

About The Position

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in/online customers. Other responsibilities include, but are not limited to:

Requirements

High school graduate or equivalent
Ability to accurately enter data into computer
Excellent verbal and written communication skills
Excellent customer service skills
Good working knowledge of all industrial products and gases
Ability to frequently lift up to 50 lbs
Ability to occasionally lift up to 100 lbs
Ability to sit, stand, or walk for extended periods of time

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customer
Process customer orders and accurately input customer order into the computer
Research products needed for customer special applications
Follow up on customer orders not processed correctly and remedy situation
Keep sales literature current and organized
Track customer’s order in the computer and be able to interpret where order is in the delivery process
Load products into customer vehicle
Adhere to all established procedures, policies and safety rules
Perform other tasks as assigned or necessary