Customer Service Representative (Inbound Team)

Loloi Rugs - Dallas, TX

Full-time - Entry Level

Dallas, TX

51-100 employees

Merchant Wholesalers, Durable Goods

About the position

Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative to join our inbound team in Dallas, TX. This full-time position is ideal for individuals with excellent customer service skills who thrive in a fast-paced, entrepreneurial, and creative environment. The role focuses on providing high-quality service to customers, managing inquiries, and ensuring satisfaction to foster repeat business.

Responsibilities

• Receive incoming calls and make outbound calls
• Maintain company standards to ensure high-quality service
• Build relationships with customers to ensure satisfaction and repeat purchasing
• Provide website login and order information to Customers and Sales Representatives
• Navigate proprietary software to process faxed, emailed and web submitted orders
• Analyze back-order reports, fill backorders, and process payment information
• Complete new account setups using our proprietary software
• Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome
• Payment processing via multiple processing platforms
• Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies
• Generate and effectively communicate Reports to provide to the customer or representative
• Attend required departmental meetings
• Coordinate with internal departments to find solutions and resolve matters
• Provide customers/ Reps with accurate shipping quotes and services
• Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area

Requirements

• High School Diploma or equivalent; college degree preferred
• 2+ years of related work experience in a customer-oriented environment
• Excellent organization skills
• Must be able to multi-task, prioritize and manage time effectively
• Excellent verbal and written communication skills
• Proficiency in administrative and documentation procedures
• Ability to always remain professional and courteous with customers

Benefits

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees