Customer Service Representative - IL Resident Remote!

Staff Management | SMX • Chicago, IL

417d • $37,440 - $38,480

About The Position

The Customer Service Representative position at Staff Management | SMX involves providing high-quality customer service support for the Illinois Department of Employment Security (IDES) through a remote call center. The role requires responding to customer inquiries, resolving issues, and processing unemployment insurance claims while adhering to confidentiality and compliance regulations. This position offers a structured training program and is ideal for individuals looking to work in a supportive and dynamic environment.

Requirements

• Must be a resident of Illinois.
• High School diploma or equivalent required.
• Must be able to speak English clearly and professionally.
• Previous customer service experience required.
• Previous call center experience preferred.
• Must be able to type a minimum of 25 words per minute with at least 90% accuracy.
• Must have intermediate computer skills and the ability to navigate through multiple data screens.
• Must have excellent communication skills and be able to multi-task.
• Must pass all assessments or tests associated with the position.
• Computer/Laptop less than 3 years old.
• Windows 10 operating system with 5GB of available disk space and 4 GB of RAM.
• Anti-virus software installed.
• High-speed internet (minimum of 10MB download speed).
• Access to a landline or cell phone.
• Tablet or smartphone that can download and run the app.

Nice To Haves

• Bilingual in Spanish (preferred for higher pay rate).

Responsibilities

• Adhere to the Privacy Act regarding confidentiality of information released.
• Respond to incoming calls, emails, and in-person inquiries from claimants, employers, and other stakeholders.
• Provide accurate and timely information on unemployment benefits, job search assistance, and related services.
• Resolve customer issues and complaints in a professional and efficient manner.
• Review and process unemployment insurance claims, ensuring accuracy and compliance with state and federal regulations.
• Conduct eligibility determinations and make decisions on benefit payments.
• Investigate and resolve claim disputes and discrepancies.
• Accurately enter and maintain detailed records of customer interactions, claims, and other relevant information.

Benefits

• Paid Training
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED