Customer Service Representative III

University of Arkansas System • Fayetteville, NC

76d • $39,930

About The Position

The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• High school diploma or equivalent.
• At least one year of customer service or administrative experience.

Nice To Haves

• Associate degree from an accredited institution of higher education.
• At least two years of cashier experience.
• Proficiency in Spanish and English.

Responsibilities

• Serve as the first point of contact for customers seeking assistance with parking services.
• Respond to inquiries and resolve parking issues.
• Process payments and appeals.
• Provide clear and courteous communication in-person, over the phone, and via email.

Benefits

• University contributions to health, dental, life and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees