Customer Service Representative III

Cadrex Manufacturing Solutions • Bloomingdale, IL

3d • $21 - $28 • Onsite

About The Position

Cadrex is seeking a Customer Service Representative III who is responsible for managing customer accounts in a fast-paced B2B manufacturing environment. This role serves as a primary point of contact for key customer accounts and is responsible for independently handling moderately complex orders, issues, and inquiries. The CSR III demonstrates solid judgment, a proactive approach, and cross-functional coordination to ensure customer satisfaction and operational efficiency.

Requirements

• High School Diploma required

Nice To Haves

• 3+ years’ related experience in a high-volume manufacturing setting preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills—both written and verbal—with a focus on professionalism and customer relationship building
• Proven ability to work independently, prioritize tasks, and handle moderate levels of ambiguity
• Familiarity with ERP systems and strong Microsoft skills
• Associate degree or relevant coursework in Business, Supply Chain, or related field preferred

Responsibilities

• Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
• Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
• Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
• Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
• Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
• Provides detailed and timely updates on order status, lead times, and product information
• Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
• Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
• Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
• Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
• Supports training of new team members and shares knowledge to improve overall team performance

Benefits

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED