Customer Service Representative III

CMA CGM•Melrose Park, IL

50d•$29

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? YOUR ROLEAre you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process. This role primarily focuses on our Air Export division.

Requirements

High School Diploma or GED
Three to four years related experience.
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Accurate typing skills and/or data entry skills.
Ability to read and interpret documents and write routine correspondence.
Responds promptly and professionally to customer needs.
Gathers and analyzes information skillfully.

Nice To Haves

Three to four years industry experience, preferred.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.

Responsibilities

Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Ensure service completion and provide proof of delivery.
Manage customer support by responding to and handling all daily customer air exports service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
Responds promptly and professionally to customer needs.
Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
Gathers and analyzes information skillfully.
Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports.
Process pick-up requests and enter data in the system.

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.