Customer Service Representative III

Systems Integration, Inc.•Albuquerque, NM

56d•Remote

About The Position

Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!

Requirements

Must have High School Diploma or equivalent.
Must be able to obtain Public Trust Clearance
Read, write, speak, and understand English
Strong written and verbal communication skills.
Be computer-literate with Microsoft software such as Word, Excel, and Outlook
5 years' experience in providing courteous customer support via telephone, email and the internet.

Responsibilities

Knowledge of searching databases
Knowledge of resolving a wide variety of complex stakeholder issues.
Knowledge of working on multiple projects simultaneously in a Contact Center environment.
Knowledge of dealing with a variety of people from varying professional/administrative backgrounds.
Ability to operate in a high-volume contact center.
Ability to multitask and research information on multiple databases at the same time.
Ability to enter data and talk to stakeholders at the same time.
Ability to conceptualize scenarios and communicate it effectively to stakeholders.
Ability to work independently and demonstrated ability to efficiently interpret research and analyze information from various sources.
Ability to listen actively to complex information.
Ability to provide on-the-job training to new CSRs.
Ability to communicate effectively both orally and in writing.
Ability to create ad-hoc reports upon demand utilizing available systems.
Support weekly, bi-weekly meetings with CSR
Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite.