Customer Service Representative II

Medtronic • Memphis, TN

381d • $34,800 - $52,200 • Remote

About The Position

The Customer Service Representative II at Medtronic plays a crucial role in the call center, acting as the primary point of contact for both external and internal customers. This position is designed for individuals looking to grow their careers within a leading medical technology company, contributing to the mission of alleviating pain, restoring health, and extending life. The role involves managing customer inquiries, processing orders, and ensuring high levels of customer satisfaction in a fast-paced environment.

Requirements

• High School Diploma or GED with a minimum of 2 years of customer service experience.

Nice To Haves

• Problem-Solving and Communication Skills - Ability to tackle complex issues and communicate solutions clearly with diverse teams and customers.
• Call Center Experience - Proven track record in managing high-volume customer interactions effectively in a call center environment.
• SAP Knowledge and Experience - Skilled in using SAP for order management and customer relationship tasks.
• Remote Work with Multiple Monitors - Experienced in working remotely, efficiently using multiple monitors to handle tasks.
• Microsoft Office Suite Proficiency - Strong skills in Word, Excel, PowerPoint, and Outlook for creating professional documents and presentations.

Responsibilities

• Act as a representative to external and internal customers, answering product-related questions and tracing lost shipments.
• Interpret and clarify customer orders for the shipping department, taking orders or registrations as needed.
• Connect customers to appropriate support or field staff when necessary.
• Manage web-based ordering or registrations and confer with management regarding customer credits and return goods for credit.
• Identify quality assurance complaints and write price differentials on mail orders.
• Approve allocation of stock in short supply and manage special price quotations and bids.
• Manage inventories at customer facilities using EDI, forecasting, replenishment, and inventory systems.

Benefits

• Competitive Salary and flexible Benefits Package
• Short-term incentive called the Medtronic Incentive Plan (MIP)
• Wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 10,001+ employees