Kaiser Permanente-posted 8 months ago
Remote • Duluth, GA
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information. They will provide support to members with an increased level of complexity in inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
