Customer Service Representative II

AmeriHome Mortgage • Irvine, CA

398d • $22 - $25

About The Position

The Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.

Requirements

• 2+ years of relevant inside sales experience preferred
• College education preferred
• High School diploma or GED required
• Comfortable meeting production goals in a deadline-driven environment
• Able to work well in a team
• Excellent communication skills
• Flexible schedule with the ability to work various shifts

Responsibilities

• Responsible for handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
• Required to perform a minimum number of transfers per day to available agents
• Contacts prospective clients to generate interest in our mortgage products
• Communicates effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
• Multi-task effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees