Customer Service Representative II - Rifle/South Rifle

Alpine Bank•Rifle, CO

1d•$17 - $22•Onsite

About The Position

General Purpose The Customer Service Representative II shall have completed the duties and training associated with the Customer Service position. This is a position that further focuses on meeting the needs of Alpine Bank customers by providing exceptional customer service. They will be able to demonstrate proficiency in the areas of: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, SDB entry/exit functions, cash advances, Harland Check ordering, Entrust, basic fraud detection and location security. The successful candidate will be able to demonstrate critical thinking and decision-making skills. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and reliable on-site attendance is required as a essential function of this position. Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards). Uses numerous software applications to accomplish daily tasks with minimal errors. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Understands the features and benefits of Alpine Bank consumer and business products and services. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team oriented environment. Follows all bank policies and procedures. Performs vault limit approvals and overrides. Performs drawer, TCR, Coin, ATM Entrust and vault audits. Handle and clears cash balancing issues. Order and prepare shipment for the location. Approve cashed checks over $10K. Approve large items over $25K. Approve dormant account deposits at teller line. Performs other duties as assigned. Employees are held accountable for all duties of this job.

Requirements

Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
No specific education or formal training required.
Regular and reliable on-site attendance is required as a essential function of this position.

Nice To Haves

Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
Bilingual abilities are a plus.
Notary Public Certification preferred.
1 year banking experience preferred.

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team oriented environment.
Follows all bank policies and procedures.
Performs vault limit approvals and overrides.
Performs drawer, TCR, Coin, ATM Entrust and vault audits.
Handle and clears cash balancing issues.
Order and prepare shipment for the location.
Approve cashed checks over $10K.
Approve large items over $25K.
Approve dormant account deposits at teller line.
Performs other duties as assigned.