Customer Service Representative II - Bloomington

IU Health • Bloomington, IN

11d • Onsite

About The Position

We are looking for team members who are passionate about challenging and
significant work for the good of every patient. We are searching for individuals
who are compassionate, service with a purpose, are dedicated to supporting their
team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1
ranked healthcare system in Indiana, we offer:

401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award
points that contribute toward a biweekly financial incentive in your
paycheck! The more you participate, the more you earn!

SCHEDULE

Training:

Week 1: Tuesday-Friday 8:00am-4:30pm

Week 2: Monday-Thursday 8:00am-4:30pm

Training will be at different locations, including Greenwood and Avon Urgent
care

Monday-Friday 7:45am-8:15pm (10/12 hour shifts)- Ability to travel between both
Bloomington Urgent care centers

Saturday & Sunday 7:45am-6:15pm

Holiday availability required.

WORK LOCATION

Bloomington West/East Urgent Care

Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.

Requirements

• High School Diploma or GED.
• Ability to type at least 30 words per minute.
• Working knowledge of computers, MS Office
• Knowledge of medical terminology and medical coding required.
• 3-5 years of customer service experience required.

Nice To Haves

• Strong interpersonal skills, professionalism, and initiative.
• Ability to work independently within three months.
• Knowledge of medical terminology and coding is preferred.
• Ability to type at least 30 words per minute.

Responsibilities

• Register patients and verify demographic information.
• Provide support and assistance to patients in the waiting area.
• Respond to patient inquiries via phone and email.
• Determine appropriate resolution methods in alignment with patient needs and organizational guidelines.
• Coordinate escalated issues with other departments as needed.
• Collect patient personal and billing information for database entry and scheduling.
• Will be working at both Bloomington Urgent care centers.
• Serve as a subject matter expert in treasury and insurance operations, providing guidance and resolving complex inquiries.
• Fulfill Team Lead responsibilities, including mentorship, coaching, and day‑to‑day leadership support.
• Lead and support the CSR team, ensuring high performance and adherence to procedures.
• Manage and oversee cash handling activities with accuracy and compliance.
• Respond to bank audits and inquiries, ensuring timely, accurate, and well‑documented responses.

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED