Customer Service Representative 2

Accurate Placement • Benson, AZ

20h • $16 - $16 • Onsite

About The Position

Customer Service Representative (Journey Level) Public-facing role handling customer inquiries, complaints, and transactions by phone/in person, resolving issues, processing paperwork, exercising judgment on policies, and performing daily cash handling and deposits.

Requirements

• Background check required
• strong customer service
• problem-solving
• attention to detail
• ability to balance policy compliance with customer satisfaction in a public-facing environment

Responsibilities

• Serve customers by phone or in person: provide product/service information, take orders, cancel accounts, issue licenses/registrations/titles/permits, and determine program eligibility
• Resolve complaints and billing issues (exchanges, refunds, adjustments) and verify resolutions
• Document all customer interactions, inquiries, complaints, and actions taken
• Prepare contracts, change-of-address records, and service discontinuance orders
• Calculate charges, collect payments/deposits, and arrange billing
• Contact customers to answer inquiries or communicate claim results/adjustments
• Refer complex/unresolved issues to appropriate departments
• Exercise discretion to release information, resolve difficult complaints, research issues, and apply policies/procedures
• Handle cash: receive payments, issue receipts, reconcile daily, and prepare/transmit deposits to bank or State Treasurer's Office

Benefits

• Available after eligibility period is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed