Customer Service Representative II (Remote)

Simera • Carlisle, MA

5h • Remote

About The Position

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.

Requirements

• Bachelors degree in English or any related field.
• English proficiency at C1/C2
• 1-2 years of experience in a customer service role
• Strong verbal and written communication skills
• Strong customer service skills
• Ability to multitask and prioritize
• Strong problem-solving skills
• Proficient in relevant computer software and tools
• Ability to work well under pressure and meet deadlines
• Flexible to work onsite, hybrid, or remotely

Nice To Haves

• Experience in customer service or sales is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide information about products and services
• Process orders and returns
• Update customer information in the system
• Provide feedback to management regarding customer complaints and issues
• Work closely with other departments to ensure that customer service goals and objectives are met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level