Customer Service Representative II

Perry & Young Dental Lab

5d

About The Position

Join West Coast Dental Lab - a leading healthcare organization specializing in
the dental industry! We offer a full spectrum of specialized products, services,
and technologies to address any dental restoration need. Currently, we have
several labs throughout the country. We are seeking to fill a number of key
positions within our organization including this opportunity at WCDL- Studio 360
in Las Vegas, NV, for a full-time Customer Service Representative II.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through
Friday, with occasional Saturday and Sunday, and subject to change from time to
time.

This is a full-time position featuring employee benefits including: health,
dental, vision, disability, and life insurance; paid holiday, vacation and sick
time; 401K with company contribution; and tuition reimbursement!

Requirements

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor.
• Verbally communicate with all levels of staff-maintaining a positive demeanor.
• Have the ability to take initiative.
• Must have excellent listening skills.
• Must have attention to detail and accuracy.
• Required: High school diploma or GED equivalent.

Nice To Haves

• Preferred: Experience in a dental environment.

Responsibilities

• Answer phones in a timely manner.
• Process outgoing calls in a timely manner.
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
• Analyze remakes by customer and ensure any issues are resolved.
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database.
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices.
• Submit new doctors to LMS.
• Responsible for assisting Accounting and Sales with pricing and pricing requests.
• Manage and set up new accounts.
• Customer retention.
• All other duties as assigned.

Benefits

• health
• dental
• vision
• disability
• life insurance
• paid holiday
• vacation and sick time
• 401K with company contribution
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED